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Welcome to Generationstore.com! We all work very hard day and night to bring you a good selection of items at very good prices. Our merchandise is top quality and shipped to you shortly after your order. If you have any questions or comments just tell us and we’ll answer back as soon as we possibly can. Enjoy and have a nice time.
Generationstore.com Inc
99 Park Rd
West Hartford, CT 06119
United States
Phone Number
860-233-1117 begin_of_the_skype_highlighting 860-233-1117 end_of_the_skype_highlighting
help@GenerationStores.com
SHIPPING RATES:
Generation Store charges shipping based on actual UPS rates.
SHIPPING METHODS:
Standard shipping is via UPS Ground Residential.
Also available UPS Next Day,UPS 2nd Day Air and UPS 3 Day Select.
INTERNATIONAL RATES:
International rates are subject to the charges from individual carriers to specific countries. However, packages will be shipped Only by Global Express Mail™. These will be added to your purchase. You may email for rates prior to purchase if you wish. Shipping Time for Global Express Mail™ is normally 2-3 business days. Please note this only refers to shipping times, and during the holiday season, allowances should be made for additional delays.
CUSTOMER SERVICE:
If you experience any difficulties ordering on-line please call to 860-233-1117 or email us immediately and we will respond by email as soon as possible. Some office networks will prohibit you from connecting to secure servers for transactions. In that case please place your order off line.
RETURNS:
Generationstore.com stands behind its merchandise. All items, with the exceptions of seasonal items (defective seasonal items will be replaced with the same or equal product) include a money back guarantee. If you are not satisfied with an item you may exchange it or receive a refund for the merchandise within 10 days of the delivery date(10 Days After Christmas), provided all the terms defined in Directions for Returns are complied with and the merchandise has not been abused. After 10 days all returns, replacements, service, and support must be handled directly between you and the manufacturer. Many products are packaged with the manufacturer's warranty and service information detailing specific terms and conditions. Manufacturers' warranties may vary from product to product.
WHOLESALE ORDERS: There is a 18% Restocking Charge for all Wholesale orders, special price orders, or drop ship orders.
SPECIAL ORDERS: No refund or Exchange for any Special order.
DIRECTIONS FOR RETURNS:
Please Email as to receive a return authorization number (the number that will be forwarded to the accounting department to process your refund.) After you receive your RA number, pack the items you are returning into a shipping box with plenty of packing material . For your protection and to ensure prompt delivery send the package to us via UPS or insured-prepaid US Mail. Write the return authorization number on the address label . Sorry, shipping charges are the buyers responsibility and are not included in the refund.
Please include the reason for the return, so we can better serve your needs in the future.
All returned merchandise must have a return authorization number and be in new and unused condition, including all package contents with the manufacturer's original packaging, items returned to us without meeting these requirements will be refused and returned to the customer at their expense.
FREE SHIPPING POLICY:
There is a minimum fee of $ 8.00 or 10% for any free shipping order returned back to us.
OUR GUARANTEE:
Every item we sell will give you complete satisfaction or you may return it for a full refund.
OUR CREED:
To give you such outstanding quality, value, service, and guarantee that we may be worthy of your high esteem.
PAYMENT OPTIONS:
You may choose any of the following options: Major Credit Cards - Visa, MasterCard, Discovery, American Express. You may also pay by personal Check in US Dollars, drawn on a US Bank; US Money Orders; or International Money Orders in US Dollars. We do not ship COD orders. However, check orders will not be shipped until check is received and cleared.
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